Singer, David Carroll, Uses Video to Complain About United Airlines - The New York Times
If United can smash it, so can Aer Lingus - SlippediscSlippedisc | The inside track on classical music and related cultures, by Norman Lebrecht
How a music video changed customer service - Marketplace
United Breaks Guitars by Dave Carroll (Single, Country): Reviews, Ratings, Credits, Song list - Rate Your Music
United Breaks Guitars - Dave Carroll | An award winning singer-songwriter, professional speaker, author and consumer advocate.
United Breaks Guitars - YouTube
United Breaks Guitars Song 2 - YouTube
United Broke My Guitar - Dave Carroll Turned The Crisis into A Drama | iTalker
United Breaks Guitars guy says airline shows 'lack of compassion' in wake of latest PR disaster | CBC Radio
United Breaks Guitars': Social media tips the scales - Inside Social Media
United faces the music - The San Diego Union-Tribune
Dave Carroll - United Breaks Guitars surpassed 15 million views today. Thanks to everyone who has supported the video and story that surrounds it. #WeAreAllConnected | Facebook
United Airlines: United Breaks Guitars - Dear Customer Relations
United Breaks Guitars - Multimedia English
Dave Carroll: Lessons from "United Breaks Guitars" - YouTube
I packed my electric guitar in my suitcase. Will the airlines accept it? - Quora
United breaks guitars : r/Damnthatsinteresting
The Mistake That Cost United Airlines $1.4 Billion in One Day, and What You Can Do to Avoid It | Inc.com
United Airlines: United Breaks Guitars - Dear Customer Relations
United Breaks Guitars - Intelligent Dialogue | Intelligent Dialogue
Amazon.de: Dave Carroll: Bücher, Hörbücher, Bibliografie
Song United breaks guitars - ESL worksheet by bckalba
United Breaks Guitars: The Power of One Voice in the Age of Social Media - Carroll, Dave - Amazon.de: Bücher
This week on In Search of a Song: Dave Carroll | In Search of a Song archive 2010 – 2016
United Breaks Guitars – Focal Concepts
United Breaks Guitar - A Case Study on 'Online Reputation Management'
